Testimonials
“DRA Associates have been fundamental in supporting us with cost effective, adaptive and highly interactive training delivery into our care homes. They work closely with us in achieving our own high standards of training and evaluation. Their bespoke design coupled with their ‘heart’ for quality and their strong collaborative approach has been instrumental to our ongoing organisational requirements”
“One of the main things I have learn on the inbound telesales course, and use on a daily basis, is listening and taking notes about what the person is saying to you and referring back to it, so they are aware that I’ve been properly listening. The course has made me more confident and also taught me how to enjoy work.”
“This is the easiest testimonial I will ever have to write. I have known Andy for nearly three years. In this time, he has become both a trusted colleague and a good friend. He has, without question, been invaluable to myself and the development of the company. Andy has played an indispensable role in the training and development of our workforce to produce the efficient team we now have. His ability to train, motivate and lead others and particularly his level of self-motivation is extremely high”.
“Since completing the course I have realised the importance of continually staying motivated, and the need to motivate others within the team. The need to stay positive, even when things are not going as well as they could do, and to support others when they have a “bad day”. The importance of using the script until everyone feels confident with the questionnaire and maintaining the variety of tone in the voice and the sense of enthusiasm when calling the candidates. I also found the use of overcoming objections extremely useful, and interesting. This included how to pacify angry or irate candidates that have not been dealt with particularly well.”
“Andrew has been regularly engaged in the development and delivery of sales training for the staff of retail customers and a range of internal management training workshops. Feedback from delegates who attended his training sessions was consistently positive and constructive. He is well motivated, enthusiastic, resourceful and a good planner. We have no hesitation in recommending his training services to any prospective client”
“Drew already made me realize if I wanted to change something in my life - I had to change something in my life. I am scared to death and happy as Larry. I know it wont be easy but onwards and upwards.”
“I can’t speak highly enough of the service.”
“Loved the presentation, although provoking from start to finish. Drew and Lawrence made the concepts of change so easy.”